faq

if you are not 100% satisfied with your dimes, you can easily return them within 30 days of purchase for a $5.99 fee that is deducted from the refund amount. there is no fee for returns resulting from a fulfillment or manufacturing error on our part. returns must be unworn, in the state you received them, and with its original bits & pieces. returns will be processed within 2-3 weeks of receiving them. please note that items purchased during a sale, from our sale page, or marked ‘final sale’ are not eligible for return or exchange. if you’d like to initiate a return or exchange, please click here. for all other inquiries please visit our contact form.

before you start your return, here are a few things you need to know.

● only items purchased in the last 30 days are eligible for return

● items purchased on our sale page or during a sitewide sale are not eligible for returns

● items must be unworn (a quick try on is fine of course)

● returns must be sent back within 30 days, of your request

your glasses include a 1 year warranty against all manufacturing defects and is valid for 1 year from the date of purchase.

warranty does not cover lost items, scratches to the lenses or frame, stretching of the frames due to misuse, accidental damage caused through general use, water damage, or the loss of screws due to neglect.

if you believe you have an issue that is covered under our one year warranty, please contact us. for inquiries regarding our warranty visit our contact form and select warranty from the dropdown.

dime is working diligently to assure all orders ship in a timely manner. due to increased volume in our warehouse and by shipping providers there may be some delays in shipping.

it can take up to 48 hours for the tracking information to update once you have received the automated tracking email. if there is no status or change on the tracking after 48 hours, please contact us. for tracking inquiries visit our contact form and select tracking from the dropdown.

please allow 24 hours from the time of delivery for your tracking to update. usps can occasionally mark a package delivered before it actually arrives, and can sometimes arrive 1-2 days later.

it's our duty to process your order and ship it to you with tracking. if your order has been delivered according to tracking, there is very little in our control. we recommend contacting the shipping agency USPS, UPS, or DHL to locate your shipment.

usps can occasionally mark a package delivered before it actually arrives, and it will show up 1-2 days later. due to delivery backlogs across all carriers, we are requiring a 7-day wait period once tracking shows delivered before we can consider a refund or re-shipment. packages have shown up within 7-days more than 98% of the time in these scenarios.

we pack and ship most orders within 24-48 hours of you placing them. our warehouse is open mon-fri and is closed most weekends + nat’l holidays.

you will receive an automated email with tracking information on the evening that your package is shipped.

if you need to update or cancel your order, please contact us immediately. we try to process orders very quickly, and once our warehouse has begun processing your order we can no longer make changes to or cancel the order.

we do not have the ability to add items to your order once it has been placed. please place a new order with the items you want to purchase.

u.s.a. domestic orders ship from our kentucky facilities. unless otherwise specified or chosen your order will ship via usps first class or equivalent with tracking included. your order will be processed within 48 hours (excluding weekends and holidays) depending on the time it is placed. we will email you tracking once it has been shipped.

estimated shipping times:

please allow for an additional 2-4 days of delivery time for your order based on current carrier delays

first class or free = 4-9 days

usps priority = 2-5 days

usps express mail = 1-3 days

ups next day air = 1-2 days. order by 11:00 am pst for next day delivery. signature required.order by 11:00 am pst for next day delivery. signature required.

all shipments include tracking, we will send this to you via email automatically but you can also request it at any time via email or phone. we are not liable for packages that show that they have been delivered but have not been received.

Phone: 310-561-1320

please note that this number can receive voicemails but is not generally answered. voicemails are checked once a day and will result in slower response times. for fastest service please visit our contact form.

Address: 19701 hamilton ave ste 260, Torrance, CA 90502

this is our office only and no one is working here so please do not try to visit or send returns here

when checking out with Shop Pay, you now have the option to pay now or later. paying in installments on Shop Pay allows you to split your purchase amount into flexible installment payments. there is a $50 minimum purchase for the ability to choose Shop Pay as a method of payment. your first payment is due when you make your purchase.

rates from 0% APR 10-30% APR. payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. options depend on your purchase amount, and a down payment may be required. state notices to consumers affirm.com/licenses.

no, there are no late fees if you miss a scheduled payment.